I spent 20 years working on and managing nurse call systems.Then I became the patient.
SignalWorks exists because data that should have been working for the nurses caring for me, was just sitting there. Waiting to be used for a Risk report.
No IT ticket. No dashboard. No commitment. Just answers.
Significant delays, high escalation rates, and inconsistent workflow execution. Immediate action required.
Improve the score before
the patient leaves the floor.
HCAHPS results arrive 90 days after discharge. By then the patient is gone, the staff have moved on, and nothing changes. SignalWorks gives you real-time patient and family feedback — while they're still in the room.
🔒 All surveys are 100% anonymous — no names, no devices, no trackingPatient scans on their phone. Anonymous. Takes 60 seconds. Asks about call response, care communication, and whether their needs were resolved. Feeds directly into your SCIO score.
Staff scan on their break or between shifts. Asks about workflow, alert fatigue, system issues, and escalation clarity. Honest feedback without time pressure — where staff actually are.
Your SignalWorks portal shows which rooms are flagging in real time — low satisfaction scores, slow response times, unanswered calls. You have a window to act before the patient hits the discharge survey. That window is today.
Your Monday Morning Brief, Every Week
No dashboard. No integration. No IT ticket. Export your call log, email it to us, and read your SignalBrief before your huddle starts.
Export Your Call Log
Pull one week of data from your nurse call system. Rauland and Hillrom are supported natively. Before sending, confirm your export contains no patient information — room numbers, timestamps, and call types only.
Email It To Us
Once accepted, you'll receive a unique ingest address tied to your account. Attach your nurse call export and send — no portal, no upload wizard, no IT ticket.
Read Your Brief Monday Morning
The PULSE Engine scores your unit and generates a SignalBrief — a plain-English briefing built for your Monday huddle. It arrives before your team does.
Add RTLS — and Open a New Window Into Your Unit
Call log data tells you when things happened. RTLS badge data tells you where your staff were when they happened. Together, they give you spatial confirmation — proof that the right person was in the right place at the right time.
“The data was always there. Nobody was reading it.”
20+ years in enterprise nurse call infrastructure. Then hospitalized as a patient — and felt every unanswered call firsthand. That's when SignalWorks stopped being an idea and became something that had to exist.
Meet the founder →The Scores You're Struggling With
Have an Operational Cause
Responsiveness, nurse communication, and doctor communication are the hardest HCAHPS domains to move — not because your team doesn't care, but because the real problems hide inside daily workflow friction. Patients feel the delays weeks before leadership sees them in CMS reports. SignalWorks shows you exactly where the friction is, shift by shift, before it shows up in your scores.
Nurse Communication & Doctor Communication Rise and Fall Together
These two HCAHPS domains are tightly linked. When call light workflows break down, it doesn't just slow response times — it disrupts the coordination loop between nurses and providers that patients rely on. SignalWorks surfaces exactly where that loop breaks, shift by shift, unit by unit.
Training & Scripting Alone Won't Move the Scores
Hospitals often try to improve communication with rounding initiatives and scripting programs. But if the underlying workflow is slow, inconsistent, or unclear, no amount of scripting will move the needle. SignalWorks gives you the operational truth behind the scores — and the levers to actually improve them.
The Operational Layer Behind HCAHPS
The part surveys can't show you.
When you can see the friction clearly, you can finally move the scores everyone else struggles with.
Add RTLS and go further — from "we think staff were there" to "we know exactly where they were and when." Spatial confirmation closes the gap between workflow intent and workflow reality.
See where you stand — before you commit.
Export one week of data from your nurse call system. Email it to us. We'll send back your SCIO score and first SignalBrief — free, no commitment, before you sign anything.
📧 info@signalworks-consulting.comApply for the free operational diagnostic
No contract. No commitment. We respond within 48 hours.
Enter unit names exactly as they appear in your nurse call console — this is how we match your data to the correct units during scoring.
Free Operational Diagnostic assessments cover one representative unit. We'll score it fully and show you what the full hospital view looks like.
We review every application within 48 hours and reach out directly. A real person will contact you — not an automated response.
Built for Modern Healthcare
A unified platform that captures real-time signals across your hospital and turns them into measurable improvements.
PULSE Engine — Real-Time Ingestion
Ingests nurse call data from Rauland, Hillrom, and other vendors — normalized, timestamped, and ready for SCIO scoring.
SCIO Scoring
Five weighted subscores across response reliability, escalation effectiveness, workflow clarity, and patient experience — producing a single actionable score.
QR-Triggered Surveys
PEI patient surveys at bedside. SEI staff surveys in break rooms and at the nursing station. Real-time satisfaction data — not 90-day-old HCAHPS results.
SignalBrief Reports
Automated weekly intelligence reports surfacing the next best action for each unit — no spreadsheets, no dashboards to interpret.
Escalation Intelligence
Tracks every escalation event, flags late responses, and surfaces patterns by shift, room, and staff role — before they become complaints.
When a complaint is filed or a fall occurs, SignalWorks reconstructs the full call timeline — timestamped proof for risk management without the spreadsheet archaeology.
The Right Intelligence for Every Role
SignalWorks surfaces different insights depending on who's looking — from the bedside to the boardroom.
Chief Nursing Officer
Portfolio-level SCIO scores across every unit. Spot underperforming floors before they show up in HCAHPS.
Unit Manager
Shift-by-shift performance visibility. See which rooms are generating the most escalations and what your SignalBrief recommends.
Hospital Operations
Connect nurse call performance to operational KPIs. Measure the ROI of every workflow change.
Rauland Responder
Full native support for Rauland call log exports. The PULSE Engine normalizes and scores Rauland data out of the box.
Hillrom / Baxter
Hillrom call event exports are parsed and normalized through the PULSE Engine. Same scoring, same intelligence.
Ascom & Others
Ascom and other vendor exports are ingested with flexible field mapping. If your system exports call data, we can ingest it.
OpEx. Not CapEx.
No hardware. No integration. No IT ticket. Starting at $500/unit/month — a fraction of what a system upgrade would cost. Budgetable as operating expense.
SCIO scoring, SignalBrief, PEI surveys
Add SEI staff surveys, trends, escalation alerts
Multi-campus, volume discounts, dedicated support
Ready to See Your Score?
Export one week of data from your nurse call system and submit the form below. Once accepted, you'll receive a unique ingest address — send your file and we'll return your SCIO score and first SignalBrief free, no commitment.
Limited Free AssessmentNo contract. No commitment. Limited pilot spots available.